Senior Program Manager | Technical Project Manager | Portfolio Manager
Professional Summary
Results-driven Senior Program Manager with 20+ years of experience leading enterprise-wide digital transformation, data analytics, and automation initiatives. Proven success in Agile delivery, stakeholder engagement, and cost optimization across retail, finance, and tech sectors.
Certified Six Sigma Black Belt with expertise in AI/ML, cloud platforms, and portfolio governance. Track record of delivering multimillion-dollar programs that drive operational excellence and business value.
Years Experience
Cost Savings Delivered
Core Competencies
Critical Thinking
Strategic problem-solving and analytical decision-making
Analytical Skills
Data-driven insights and performance optimization
Development Coordination
Cross-functional team leadership and delivery excellence
Current Role: Fidelity Investments
Senior Program Manager – Notifications
March 2026 – Present
Westlake, TX
- Led notifications cloud modernization for brokerage records technology, migrating emails, SMS and push notifications plus B2B eventing, handling 25k+ transactions per second
- Built planning and execution rigor for event onboarding, reducing onboarding time by 50% with a defined, repeatable process
- Led planning and execution of B2B platform re-architecture for eventing to handle 50k+ TPS
Recent Experience Highlights
Triumph Financial | Senior Project Manager – Data & Analytics
Dec 2024 – Jan 2026
Led Agile transformation for data team, consolidating six intake channels into one unified process. Retired legacy AWS data lakes and migrated to Snowflake, saving $250K annually. Developed enterprise-wide data governance and KPI program.
7Next (7-Eleven) | Senior Program Manager – AI Checkout
Sep 2024 – Nov 2024
Led development and pilot rollout of AI-powered Quick Checkout in 5 stores. Planned nationwide deployment across 150 stores, coordinating with R&D, logistics, and support teams.
JCPenney | Enterprise Senior Program Manager – Digital Transformation
May 2022 – Aug 2024
Delivered $20MM cost savings through e-commerce enhancements. Implemented Master Data Management for 1.4M items using AI enrichment. Improved customer value perception via targeted pricing and promotions.
JCPenney Transformation Impact
Cost Savings
E-commerce capabilities improvement
Items Managed
Master Data Management system
Digital Strategy
Multi-year transformation execution
Delivered comprehensive digital transformation through improved pricing architecture, enhanced photography and user experience, better content management, improved search capabilities, and significant technical innovations across the enterprise.
Automation & Innovation Leadership
EdgeVerve/Infosys (Jul 2017 – Aug 2018)
Senior Project Manager – RPA Delivery. Delivered enterprise automation solutions across multiple clients and industries.
- 20+ automations implemented across 7 clients
- $2MM+ OpEx savings generated
- Led reverse mortgage automation saving $0.5MM annually
Caliber Home Loans (Aug 2018 – May 2022)
Principal Project Manager – Automation & Innovation. Established innovation center for digital mortgage solutions.
- Saved $1MM in origination costs via RPA and custom development
- Reduced loan processing time from 2 hours to 75 minutes
- Cut underwriting time by 60% using AI-based decision system
Tata Consultancy Services Journey
Offshore Technology Lead
2001-2003: Technical consultant to Fortune 100 companies on development and system administration
Six Sigma Black Belt
2003-2009: Established Shanghai Delivery Center, generating $35MM in new revenue. Championed cost-saving innovations for global telecommunications
Program Manager
2009-2011: Led complex system migration for Mexico's largest bank, streamlining operations and reducing latency
Engagement Manager
2013-2017: Directed 100+ developers across six locations, delivered $2MM cost reduction, increased TCS wallet share from 60% to 95%
Education & Global Perspective
Post Graduate Program in Artificial Intelligence and Machine Learning (2023-2024)
Masters in Management Studies (MMS) (1999-2001)
Bachelor's in Electronics Engineering (1995-1999)
Multilingual Professional
Fluent in English, Hindi, Bengali, with proficiency in Chinese and Spanish
Let's Connect
Get in Touch
Open to discussing digital transformation, program management opportunities, and strategic technology initiatives.
- Email: uttiya.basu@gmail.com
- LinkedIn: linkedin.com/in/uttiya
- Personal: www.uttiya.com
Uttiya Basu