Uttiya Basu
Senior Program Manager | Agile Enthusiast | "Find a way to get it done" Champion
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Professional Summary
Results-driven Senior Program Manager with 20+ years of experience leading enterprise-wide digital transformation, data analytics, and automation initiatives. Proven success in Agile delivery, stakeholder engagement, and cost optimization across retail, finance, and tech sectors.
Certified Six Sigma Black Belt with expertise in AI/ML, cloud platforms, and portfolio governance. Track record of delivering multimillion-dollar programs that drive operational excellence and business value.
20+
Years Experience
$20M+
Cost Savings Delivered
Core Competencies
Critical Thinking
Strategic problem-solving and analytical decision-making
Analytical Skills
Data-driven insights and performance optimization
Development Coordination
Cross-functional team leadership and delivery excellence
Current Role: Triumph Financial
Project Manager II
December 2024 - Present
Dallas, Texas
Leading strategic initiatives in financial services technology, driving digital innovation and operational efficiency across enterprise platforms. Focused on delivering high-impact projects that enhance customer experience and business performance.
Recent Experience Highlights
1
7-Eleven | Program Manager
Sep 2024 - Dec 2024
Led development and pilot rollout of AI-powered Quick Checkout in 5 stores. Planned nationwide deployment across 150 stores, coordinating with R&D, logistics, and support teams.
2
JCPenney | Enterprise Program Manager
May 2022 - Aug 2024
Executed multimillion-dollar digital transformation programs including pricing optimization, e-commerce enhancement delivering $20MM cost savings, and Master Data Management implementation for 1.4M item assortment.
3
Caliber Home Loans | Principal Project Manager
Aug 2018 - May 2022
Led Core Loan Origination System re-architecture, implemented content management platform migration, and deployed rules-based decision system to accelerate underwriting cycle time.
JCPenney Transformation Impact
$20M
Cost Savings
E-commerce capabilities improvement
1.4M
Items Managed
Master Data Management system
100%
Digital Strategy
Multi-year transformation execution
Delivered comprehensive digital transformation through improved pricing architecture, enhanced photography and user experience, better content management, improved search capabilities, and significant technical innovations across the enterprise.
Automation & Innovation Leadership
EdgeVerve (2017-2018)
Senior Project Manager implementing robotic process automation solutions. Conducted RPA suitability analysis, design, development and implementation across multiple clients.
  • 20+ automations implemented
  • 7 clients served
  • $2MM+ OpEx savings generated
Caliber Digital Lab
Established internal digital incubation lab for researching digital solutions that transformed into larger programs. Implemented headless CMS capabilities and migrated four corporate websites.
Tata Consultancy Services Journey
Offshore Technology Lead
2001-2003: Technical consultant to Fortune 100 companies on development and system administration
Six Sigma Black Belt
2003-2009: Established Shanghai Delivery Center, generating $35MM in new revenue. Championed cost-saving innovations for global telecommunications
Program Manager
2009-2011: Led complex system migration for Mexico's largest bank, streamlining operations and reducing latency
Engagement Manager
2013-2017: Directed 100+ developers across six locations, delivered $2MM cost reduction, increased TCS wallet share from 60% to 95%
Education & Global Perspective
Postgraduate Degree in Artificial Intelligence
Master of Business Administration (M.B.A.) in Information Technology (1999-2001)
Bachelor's Degree in Electronics (1995-1999)
Multilingual Professional
Fluent in English, Hindi, Bengali, with proficiency in Chinese and Spanish
Let's Connect
Get in Touch
Open to discussing digital transformation, program management opportunities, and strategic technology initiatives.

All views expressed are my own and have no bearing to my current or former employers